The Cornell Just-in-Time Toolkit for Managers

Tips, checklists, and resources to help managers lead a disability inclusive workforce.

Topic #7
Finding an Effective Accommodation:
What Works and What Doesn't Work?


Cornell University Resources

Human Resources Leadership

The Division of Human Resources and Safety Services fosters a safe, secure environment where the students, staff and faculty of Cornell can learn, work and live as a community to advance the university’s mission and purpose.  If you need support to address disability related issues for the staff you supervise, contact your HR representative:

Questions about working with people with disabilities?

Your local HR Manager at Cornell can support managers and employees with any questions they have regarding working with people with disabilities.

Medical Leaves Administration

Medical Leaves Administration in the Division of Human Resources at Cornell University helps coordinate many resources that can enhance the health and well-being of all faculty and staff and maximize the quality of working life while minimizing the impact of illness and disability.  At Cornell University, Medical Leaves Administration is responsible for providing disability accommodations and securing medical documentation of disability.  To initiate a disability accommodation at Cornell University contact Medical Leaves Administration:

Phone: (607) 255-1177

TTY:  (607) 255-7066


Disability Policy

Staff from Medical Leaves Administration are always willing to meet with faculty and staff regarding any medical leave or disability accommodation issues. In order to initiate a request for disability accommodation, you may fill out the Cover Page and Medical Verification Form and return those to Medical Leaves. However, if you would rather speak with someone from Medical Leaves before submitting a request, please contact us and we will be happy to further discuss your situation.

Frequently Asked Questions on the Disability Accommodation Process

This site provides answers to common questions about the disability accommodation process at Cornell University.

Faculty Staff Assistance Program

FSAP's professional staff offers free and confidential guidance and support to benefits-eligible employees and their partners to address issues that may be affecting their personal lives and/or job satisfaction or performance. The FSAP is part of Cornell's broad commitment to foster and support the mental health and well-being of the campus community.

Flexible Workplace Policy

Cornell University provides flexible work arrangements, at the discretion of department heads or their designees, to enable staff and management to serve customers well, meet university goals, and balance personal and professional responsibilities.

Diverse Communities

Cornell strives to create an environment that supports all aspects of diversity. The following programs and resources are available to support the specific needs of Cornell's diverse communities.

Disability Information

Cornell University is committed to diversity and inclusiveness with the goal of providing an accessible, usable and welcoming environment for faculty, staff, students and visitors with disabilities. This website serves as a resource and central clearinghouse on disability-related information for the Cornell community.

Commuter and Parking Services for Faculty and Staff with Disabilities

Cornell is continually working to improve accessibility on campus for all individuals.

Technical Assistance

The ADA Center National Network

The ADA Center National Network consists of ten regional centers that provide the most complete up-to-date information, referrals, resources and training on the Americans with Disabilities Act.  This Network serves a variety of users:  businesses, employers, government entities, individuals and the media. 

Facts About the Americans with Disabilities Act

This federal document provides an overview of the ADA responsibilities of employers.

Enforcement Guidance: Reasonable Accommodation and Undue Hardship Under the Americans with Disabilities Act

This federal document outlines the responsibilities of employers in providing reasonable accommodations in the workplace.

Disability and HR: Tips for Human Resource Professionals

This series of free, downloadable briefs cover a wide range of topics related to disability and employment, including diversity, accommodation, unions, quality assurance, safety issues and others.

Employers and the ADA: Myths and Facts

This US Department of Labor site highlights common myths about employing people with disabilities. Facts about the employment of persons with disabilities as well as the legal requirements and business advantages of hiring individuals with disabilities are discussed.

How to Create an Inclusive Work Environment

AskEarn provides a wealth of practical tips for managers who want to ensure that their leadership practices are disability inclusive.

Building an Inclusive Workforce: A Four-Step Reference Guide to Recruiting, Hiring, and Retaining Employees with Disabilities

An easy-to-use guide for disability inclusive workplace practices.

Disability Awareness: Increasing Employers Understanding of the ADA, Accommodations & Other Supports in the Workplace

A guide and self-assessment on interacting with people with disabilities at work.

Work At Home/Telework as a Reasonable Accommodation

This article concerns telecommuting as a possible reasonable accommodation. The information may be useful in considering other kinds of accommodations.

Accommodation and Compliance Series Workplace Accommodations: Low Cost, High Impact

How do employers believe accommodations have impacted their businesses?  The article, Low Cost, High Impact describes findings of a major survey on employers’ views of the accommodation process.

Job Accommodation Network

The Job Accommodation Network (JAN) is the leading source of free, expert, and confidential guidance on workplace accommodations and disability employment issues. Working toward practical solutions that benefit both employer and employee, JAN helps people with disabilities enhance their employability, and shows employers how to capitalize on the value and talent that people with disabilities add to the workplace.

Work-Leave, the ADA, and the FMLA

Work leave is a type of accommodation that can be required under both the ADA and the Family & Medical Leave Act.  This brief fact sheet provides an overview on this issue—an issue that can be confusing to both employers and employees alike.


These free tools provide employers with a range of tips and ideas for creating a disability inclusive workplace.

Employing and Accommodating Individuals with Histories Of Alcohol Or Drug Abuse

The brief Employing and Accommodating Individuals With Histories Of Alcohol Or Drug Abuse focuses on what employers need to consider when dealing with employees with addiction issues.

Veterans' Employment & Training Service (VETS): Recovery & Employment Assistance Information Page

REALifelines is a program that provides employment and other life assistance to service members with disabilities.

Civilian-to-Military Occupation Translator

This military skills translator allows both veterans and employers to translate skills/qualifications learned during military service into civilian terms.

Veterans and the Americans with Disabilities Act (ADA): A Guide for Employers

This overview of the Americans with Disabilities looks at the legal rights of veterans with disabilities in employment.

Veterans Employment Toolkit

The Veterans Hiring Toolkit provides a wealth of resources for employers looking to hire, accommodate and retain veterans and veterans with disabilities.

Ten Tips for Employers: Tapping into the Talents of Veterans with Disabilities

The brief, Ten Tips for Employers: Tapping into the Talents of Veterans with Disabilities, provides easy-to-use tips for welcoming veterans with disabilities into the workplace.

Veterans for Employers Toolkit

This free online tutorial offers tips and resources on employing veterans with disabilities.